[{"data":1,"prerenderedAt":3746},["ShallowReactive",2],{"en-blog/scalable-processes":3,"en-global-content":966,"en-article-global-content":2395,"en-blog-article-more-articles-1ea23fbc-cf76-421e-a8c6-73b89787bb95":2654,"en-blog-article-more-articles-208785654":3741},{"name":4,"created_at":5,"published_at":6,"updated_at":7,"id":8,"uuid":9,"content":10,"slug":954,"full_slug":955,"sort_by_date":42,"position":956,"tag_list":957,"is_startpage":27,"parent_id":958,"meta_data":42,"group_id":959,"first_published_at":960,"release_id":42,"lang":48,"path":42,"alternates":961,"default_full_slug":955,"translated_slugs":962},"Scalable processes: 7 golden rules for operational scalability","2022-10-24T16:29:07.209Z","2026-03-12T10:47:18.012Z","2026-03-12T10:47:33.427Z",208785654,"1111862e-a243-4419-8548-1f31dec0576a",{"_uid":11,"roles":12,"title":4,"author":13,"topics":58,"content":80,"noIndex":27,"category":850,"language":874,"component":863,"heroMedia":875,"sidebarCta":882,"publishedAt":883,"readingTime":884,"redirectUrl":24,"listingImage":885,"metaDescription":24,"componentsAfterTheArticle":886},"4db10548-4579-4bec-8dd7-4144ab0372b8",[],{"name":14,"created_at":15,"published_at":6,"updated_at":16,"id":17,"uuid":18,"content":19,"slug":40,"full_slug":41,"sort_by_date":42,"position":43,"tag_list":44,"is_startpage":27,"parent_id":45,"meta_data":42,"group_id":46,"first_published_at":47,"release_id":42,"lang":48,"path":42,"alternates":49,"default_full_slug":41,"translated_slugs":50,"_stopResolving":57},"Patrick Whatman","2022-08-16T21:32:07.937Z","2026-03-12T10:47:19.386Z",176463342,"defd6ca5-10c7-4170-b8b3-9cbff845ea7c",{"_uid":20,"links":21,"picture":22,"lastName":28,"component":29,"firstName":30,"description":31},"f10c0984-7977-4455-b0e8-e2e6723f7235",[],{"id":23,"alt":24,"name":24,"focus":24,"title":24,"filename":25,"copyright":24,"fieldtype":26,"is_external_url":27},4467235,"","https://a.storyblok.com/f/146026/256x256/f69aad01b3/patrick-whatman.png","asset",false,"Whatman","author","Patrick",{"type":32,"content":33},"doc",[34],{"type":35,"content":36},"paragraph",[37],{"text":38,"type":39},"Patrick Whatman is a content marketer and writer. He lives in Paris, loves music, and writes his own brand of cultural criticism for fun. Tweet him @mrwhatman where he mainly talks digital marketing, American sports and New Zealand trivia.","text","patrick-whatman","blog/author/patrick-whatman",null,0,[],176408854,"f3cc375f-1a91-4728-8bde-a438e19e3012","2022-11-02T15:26:20.589Z","default",[],[51,53,55],{"path":41,"name":42,"lang":52,"published":42},"fr",{"path":41,"name":42,"lang":54,"published":42},"de",{"path":41,"name":42,"lang":56,"published":42},"es",true,[59],{"name":60,"created_at":61,"published_at":6,"updated_at":62,"id":63,"uuid":64,"content":65,"slug":68,"full_slug":69,"sort_by_date":42,"position":70,"tag_list":71,"is_startpage":27,"parent_id":72,"meta_data":42,"group_id":73,"first_published_at":74,"release_id":42,"lang":48,"path":42,"alternates":75,"default_full_slug":69,"translated_slugs":76,"_stopResolving":57},"Finance tools & tech","2022-10-23T14:54:45.602Z","2026-03-12T10:47:24.227Z",208013309,"1ea23fbc-cf76-421e-a8c6-73b89787bb95",{"_uid":66,"name":60,"component":67,"hubspotId":24},"3f4c451e-8e90-42af-8ab4-49c7a12230b6","tag","finance-tools-tech","blog/topic/finance-tools-tech",-550,[],176456153,"fb813b9f-0756-465f-92a3-1598217d5c5c","2022-11-02T15:24:38.734Z",[],[77,78,79],{"path":69,"name":42,"lang":52,"published":42},{"path":69,"name":42,"lang":54,"published":42},{"path":69,"name":42,"lang":56,"published":42},{"type":32,"content":81},[82,95,101,107,113,119,122,129,135,144,150,156,192,198,210,215,239,250,261,266,271,276,307,317,322,324,330,335,352,357,380,390,395,406,411,423,459,473,479,484,490,504,518,540,545,556,562,576,582,592,597,609,623,629,643,654,659,670,676,688,700,714,719,743,754,760,788,802,808,813,819,831,837,847],{"type":35,"attrs":83,"content":85},{"textAlign":42,"key":84},"p-0",[86,88,93],{"text":87,"type":39},"Scaling a business is both a blessing and a challenge. Because while fast growth is good, it usually also means lots of change. And ",{"text":89,"type":39,"marks":90},"with change can come confusion, complexity, and conflict",[91],{"type":92},"bold",{"text":94,"type":39},".",{"type":35,"attrs":96,"content":98},{"textAlign":42,"key":97},"p-1",[99],{"text":100,"type":39},"One of those key changes is setting up new company procedures and strategies. These will hopefully be there for the long run, which means it pays to get them right from the start.",{"type":35,"attrs":102,"content":104},{"textAlign":42,"key":103},"p-2",[105],{"text":106,"type":39},"This also means new technology and especially new software to handle this change. So in this article, we’re going to set out the guidelines for scalable processes and software that scale easily with your company.",{"type":35,"attrs":108,"content":110},{"textAlign":42,"key":109},"p-3",[111],{"text":112,"type":39},"Choose good tools now, and you’ll move easily from a few dozen employees to hundreds without skipping a beat. Choose poorly, and you’ll hit the same roadblocks every time a new team member comes onboard.",{"type":35,"attrs":114,"content":116},{"textAlign":42,"key":115},"p-4",[117],{"text":118,"type":39},"So let’s talk technology. But first, a quick definition.",{"type":35,"attrs":120},{"textAlign":42,"key":121},"p-5",{"type":123,"attrs":124,"content":126},"heading",{"level":125,"textAlign":42},2,[127],{"text":128,"type":39},"What does \"scalable\" mean?",{"type":35,"attrs":130,"content":132},{"textAlign":42,"key":131},"p-6",[133],{"text":134,"type":39},"It’s worth defining the kinds of companies we’re talking about here. For the purposes of this article, “scaleup” means the following:",{"type":35,"attrs":136,"content":138},{"textAlign":42,"key":137},"p-7",[139],{"text":140,"type":39,"marks":141},"A company in a rapid growth phase - usually as a result of new funding - typically with between 50 - 500 employees.",[142],{"type":143},"italic",{"type":35,"attrs":145,"content":147},{"textAlign":42,"key":146},"p-8",[148],{"text":149,"type":39},"These companies will have established product-market fit, have shown that they can sell their goods or services, and are expanding fast to strike while the iron’s hot.",{"type":35,"attrs":151,"content":153},{"textAlign":42,"key":152},"p-9",[154],{"text":155,"type":39},"Key scaleup indicators include:",{"type":157,"content":158},"bullet_list",[159,168,176,184],{"type":160,"content":161},"list_item",[162],{"type":35,"attrs":163,"content":165},{"textAlign":42,"key":164},"p-10",[166],{"text":167,"type":39},"Targeting new markets",{"type":160,"content":169},[170],{"type":35,"attrs":171,"content":173},{"textAlign":42,"key":172},"p-11",[174],{"text":175,"type":39},"Opening offices in new countries",{"type":160,"content":177},[178],{"type":35,"attrs":179,"content":181},{"textAlign":42,"key":180},"p-12",[182],{"text":183,"type":39},"Workforce doubling (or more) in size each year",{"type":160,"content":185},[186],{"type":35,"attrs":187,"content":189},{"textAlign":42,"key":188},"p-13",[190],{"text":191,"type":39},"Emphasis on new customers and gross revenue growth",{"type":35,"attrs":193,"content":195},{"textAlign":42,"key":194},"p-14",[196],{"text":197,"type":39},"If all of that sounds familiar, you’re probably in a scaleup.",{"type":35,"attrs":199,"content":201},{"textAlign":42,"key":200},"p-15",[202,204,208],{"text":203,"type":39},"And you need ",{"text":205,"type":39,"marks":206},"scalable",[207],{"type":143},{"text":209,"type":39}," internal processes to fit. You're adding new employees, suppliers, and stakeholders every day. And if you can't work quickly and efficiently with each, you'll have serious roadblocks in no time.",{"type":123,"attrs":211,"content":212},{"level":125,"textAlign":42},[213],{"text":214,"type":39},"What is operational scalability?",{"type":35,"attrs":216,"content":217},{"textAlign":42,"key":84},[218,220,233,235],{"text":219,"type":39},"The transition from ",{"text":221,"type":39,"marks":222},"startup to scaleup",[223],{"type":224,"attrs":225},"link",{"href":226,"uuid":227,"anchor":42,"target":42,"linktype":228,"story":229},"growth-vs-scaling","61b12de5-793f-481c-97cb-8538b1c921c2","story",{"name":230,"id":231,"uuid":227,"slug":226,"url":232,"full_slug":232,"_stopResolving":57},"Growth vs scaling: What's the difference and why does it matter?",208733198,"blog/growth-vs-scaling",{"text":234,"type":39}," should be smooth. In theory, you’re doing what you always did - just ",{"text":236,"type":39,"marks":237},"bigger and broader.",[238],{"type":143},{"type":35,"attrs":240,"content":241},{"textAlign":42,"key":97},[242,244,248],{"text":243,"type":39},"But whereas startups need to be scrappy, move quickly, and keep things lean, ",{"text":245,"type":39,"marks":246},"scaleups need to think about the future",[247],{"type":92},{"text":249,"type":39},". Because while you have 50 employees today - mostly in the same office - soon that number will be 150, and then 300.",{"type":35,"attrs":251,"content":252},{"textAlign":42,"key":103},[253,255,259],{"text":254,"type":39},"And they won’t all be in the same office, the same city, or even the same country. ",{"text":256,"type":39,"marks":257},"You can’t “hack” things like payroll, health insurance, or expenses with 300 team members",[258],{"type":92},{"text":260,"type":39},". Certainly not with thousands.",{"type":35,"attrs":262,"content":263},{"textAlign":42,"key":109},[264],{"text":265,"type":39},"You need processes that the newest employee can pick up and run with, and you can’t afford to hold everyone’s hand.",{"type":35,"attrs":267,"content":268},{"textAlign":42,"key":115},[269],{"text":270,"type":39},"The business is set to grow faster than ever before. And what was seen as “a little bit messy” before is going to turn into a major headache in a hurry.",{"type":123,"attrs":272,"content":273},{"level":125,"textAlign":42},[274],{"text":275,"type":39},"Golden rules for scalable processes",{"type":35,"attrs":277,"content":278},{"textAlign":42,"key":121},[279,281,292,294,305],{"text":280,"type":39},"As you move into this new period of growth, you’ll have plenty of processes and policies to implement. Many of these will come via new software - you’ll get a platform for payroll, one to ",{"text":282,"type":39,"marks":283},"manage expenses",[284],{"type":224,"attrs":285},{"href":286,"uuid":287,"anchor":42,"target":42,"linktype":228,"story":288},"expense-automation","079ff6df-3317-4964-a599-6cecb4f58707",{"name":289,"id":290,"uuid":287,"slug":286,"url":291,"full_slug":291,"_stopResolving":57},"Expense automation: How to automate expense reports and approvals",208735305,"blog/expense-automation",{"text":293,"type":39},", another for invoicing and ",{"text":295,"type":39,"marks":296},"accounts payable",[297],{"type":224,"attrs":298},{"href":299,"uuid":300,"anchor":42,"target":42,"linktype":228,"story":301},"accounts-payable-process","eacfa61b-ea17-4ecf-9adb-27e487891f65",{"name":302,"id":303,"uuid":300,"slug":299,"url":304,"full_slug":304,"_stopResolving":57},"How to manage the accounts payable process in 2022",208736182,"blog/accounts-payable-process",{"text":306,"type":39},", and so on.",{"type":35,"attrs":308,"content":309},{"textAlign":42,"key":131},[310,312,316],{"text":311,"type":39},"These platforms will quickly become integral to internal workings of the company. Every employee (including the ones that haven’t arrived yet) will soon rely on them as the only way to complete a given task. Which means they need to be ",{"text":313,"type":39,"marks":314},"good",[315],{"type":143},{"text":94,"type":39},{"type":35,"attrs":318,"content":319},{"textAlign":42,"key":137},[320],{"text":321,"type":39},"Here are seven golden rules to help as you search for new tools.",{"type":35,"attrs":323},{"textAlign":42,"key":146},{"type":123,"attrs":325,"content":327},{"level":326,"textAlign":42},3,[328],{"text":329,"type":39},"1. Decentralize wherever possible",{"type":35,"attrs":331,"content":332},{"textAlign":42,"key":152},[333],{"text":334,"type":39},"Just about the worst case scenario for a fast-growing company is having tools and software that can only be operated by one person. Of course, sometimes that’s necessary, if data is sensitive or the tool is complex.",{"type":35,"attrs":336,"content":337},{"textAlign":42,"key":164},[338,340,344,346,350],{"text":339,"type":39},"But any ",{"text":341,"type":39,"marks":342},"software that impacts the vast majority of employees should ideally be managed by those employees themselves",[343],{"type":92},{"text":345,"type":39},". Otherwise, when that ",{"text":347,"type":39,"marks":348},"one person",[349],{"type":143},{"text":351,"type":39}," is away sick or on vacation, the company can turn into a scrambling mess.",{"type":35,"attrs":353,"content":354},{"textAlign":42,"key":172},[355],{"text":356,"type":39},"This is really the core idea behind Spendesk. Employees know their own spending needs better than your finance team or CEO does. They should be able to purchase their own software and arrange their own business trips.",{"type":35,"attrs":358,"content":359},{"textAlign":42,"key":180},[360,362,374,378],{"text":361,"type":39},"The trick is to have ",{"text":363,"type":39,"marks":364},"built-in approval workflows",[365,373],{"type":224,"attrs":366},{"href":367,"uuid":368,"anchor":42,"target":42,"linktype":228,"story":369},"expense-approvals","2313cfe0-d452-47e7-b88b-caacf89b840d",{"name":370,"id":371,"uuid":368,"slug":367,"url":372,"full_slug":372,"_stopResolving":57},"How to streamline expense approvals",208735311,"blog/expense-approvals",{"type":92},{"text":375,"type":39,"marks":376}," and other measures to keep spending under control",[377],{"type":92},{"text":379,"type":39},". You’ll save your finance and administration teams major time, and your employees can pay for what they need from wherever they are.",{"type":35,"attrs":381,"content":382},{"textAlign":42,"key":188},[383,385,389],{"text":384,"type":39},"Because if you still rely on just three company credit cards, you’ll always have the same problem: ",{"text":386,"type":39,"marks":387},"when the card is away, nobody can pay",[388],{"type":143},{"text":94,"type":39},{"type":123,"attrs":391,"content":392},{"level":326,"textAlign":42},[393],{"text":394,"type":39},"2. Keep it in the cloud",{"type":35,"attrs":396,"content":397},{"textAlign":42,"key":194},[398,400,404],{"text":399,"type":39},"Most startups are already well aware of this, but ",{"text":401,"type":39,"marks":402},"CD-ROMs don’t scale",[403],{"type":143},{"text":405,"type":39},". If you can’t access a tool or software from anywhere, new hires are going to have even bigger problems.",{"type":35,"attrs":407,"content":408},{"textAlign":42,"key":200},[409],{"text":410,"type":39},"And since you’re about to have a flood of new staff in offices all over the world, software needs to be universal and easy to access.",{"type":35,"attrs":412,"content":414},{"textAlign":42,"key":413},"p-16",[415,417,421],{"text":416,"type":39},"Choose tools that you don’t need to download. Even better, ",{"text":418,"type":39,"marks":419},"make sure they work on mobile and tablet",[420],{"type":92},{"text":422,"type":39},". Because you never know when a team member’s going to need to look something up from the back of an Uber or in an airport lounge.",{"type":35,"attrs":424,"content":426},{"textAlign":42,"key":425},"p-17",[427,429,436,438,444,446,452,454,458],{"text":428,"type":39},"This is why tools like ",{"text":430,"type":39,"marks":431},"Salesforce",[432],{"type":224,"attrs":433},{"href":434,"uuid":42,"anchor":42,"target":42,"linktype":435},"https://www.salesforce.com/solutions/mobile/overview/","url",{"text":437,"type":39},", ",{"text":439,"type":39,"marks":440},"HubSpot",[441],{"type":224,"attrs":442},{"href":443,"uuid":42,"anchor":42,"target":42,"linktype":435},"https://www.hubspot.com/",{"text":445,"type":39},", and ",{"text":447,"type":39,"marks":448},"Dropbox",[449],{"type":224,"attrs":450},{"href":451,"uuid":42,"anchor":42,"target":42,"linktype":435},"https://www.dropbox.com/h",{"text":453,"type":39}," are so popular. You have ",{"text":455,"type":39,"marks":456},"the same access to information whether you’re sitting next to the CIO at company HQ, or on the other side of the world in a Starbucks",[457],{"type":92},{"text":94,"type":39},{"type":35,"attrs":460,"content":462},{"textAlign":42,"key":461},"p-18",[463,465,471],{"text":464,"type":39},"For the same reason, decentralised ",{"text":466,"type":39,"marks":467},"employee monitoring software",[468],{"type":224,"attrs":469},{"href":470,"uuid":42,"anchor":42,"target":42,"linktype":435},"https://hackernoon.com/10-best-employee-monitoring-software-506t7308r",{"text":472,"type":39}," like Toggl and Time Doctor work wonders. Team members can easily track time from anywhere, in the same way they would've clocked in and out decades ago.",{"type":35,"attrs":474,"content":476},{"textAlign":42,"key":475},"p-19",[477],{"text":478,"type":39},"These are tools that your sales, marketing, and design teams can’t live without. And since they’re available online from anywhere, they never have to.",{"type":123,"attrs":480,"content":481},{"level":326,"textAlign":42},[482],{"text":483,"type":39},"3. Reliability is a must",{"type":35,"attrs":485,"content":487},{"textAlign":42,"key":486},"p-20",[488],{"text":489,"type":39},"If your data is going to be hosted off-site, you need to be sure that it’ll always be there when you need it. Not only that, but platforms need to be fast to load and quick to navigate around.",{"type":35,"attrs":491,"content":493},{"textAlign":42,"key":492},"p-21",[494,496,502],{"text":495,"type":39},"Even software that’s completely browser-based can still be slow and clunky. And you don’t want hundreds of employees losing time (and the will to live) as they search through a ",{"text":497,"type":39,"marks":498},"CRM software",[499],{"type":224,"attrs":500},{"href":501,"uuid":42,"anchor":42,"target":42,"linktype":435},"https://nethunt.com/blog/everything-you-need-to-know-about-gmail-crm/",{"text":503,"type":39}," or asset database.",{"type":35,"attrs":505,"content":507},{"textAlign":42,"key":506},"p-22",[508,510,516],{"text":509,"type":39},"Of course, the odd crash is to be expected; even huge sites like ",{"text":511,"type":39,"marks":512},"Facebook and Google Cloud had outages in 2019",[513],{"type":224,"attrs":514},{"href":515,"uuid":42,"anchor":42,"target":42,"linktype":435},"http://techgenix.com/2019-website-outages/",{"text":517,"type":39},". But before you sign on with a software provider, it’s worth reading a few reviews to make sure that they’re reliable.",{"type":35,"attrs":519,"content":521},{"textAlign":42,"key":520},"p-23",[522,524,530,532,538],{"text":523,"type":39},"Check their ratings on ",{"text":525,"type":39,"marks":526},"Capterra",[527],{"type":224,"attrs":528},{"href":529,"uuid":42,"anchor":42,"target":42,"linktype":435},"https://www.capterra.com/",{"text":531,"type":39}," and ",{"text":533,"type":39,"marks":534},"G2",[535],{"type":224,"attrs":536},{"href":537,"uuid":42,"anchor":42,"target":42,"linktype":435},"https://www.g2.com/",{"text":539,"type":39},", and look specifically for mentions of crashes or down time. Most reviews won’t mention this at all - a good sign. But if users complain about slow load times or consistent outages, you’re probably best to avoid that particular tool.",{"type":123,"attrs":541,"content":542},{"level":326,"textAlign":42},[543],{"text":544,"type":39},"4. Users should onboard themselves",{"type":35,"attrs":546,"content":548},{"textAlign":42,"key":547},"p-24",[549,551,555],{"text":550,"type":39},"Showing new employees the ropes is important. But there are so many internal processes to learn, and ",{"text":552,"type":39,"marks":553},"the vast majority of information is quickly forgotten",[554],{"type":92},{"text":94,"type":39},{"type":35,"attrs":557,"content":559},{"textAlign":42,"key":558},"p-25",[560],{"text":561,"type":39},"When adding new tools, make sure that users can set themselves up quickly and easily. This is especially important for company-wide software: payroll, for example.",{"type":35,"attrs":563,"content":565},{"textAlign":42,"key":564},"p-26",[566,568,574],{"text":567,"type":39},"This is one reason we love ",{"text":569,"type":39,"marks":570},"Payfit",[571],{"type":224,"attrs":572},{"href":573,"uuid":42,"anchor":42,"target":42,"linktype":435},"https://payfit.com/en/",{"text":575,"type":39},". When a new employee arrives, they receive an email from the Payfit sent by an administrator (in our case, a member of the HR team). The software then walks the team member through every step in a clear and simple flow.",{"type":35,"attrs":577,"content":579},{"textAlign":42,"key":578},"p-27",[580],{"text":581,"type":39},"In just a couple of minutes, that employee knows how to check their payslips, request time off, and any other important payroll details they need.",{"type":35,"attrs":583,"content":585},{"textAlign":42,"key":584},"p-28",[586,590],{"text":587,"type":39,"marks":588},"The HR manager didn’t have to arrange a meeting or explain the process for the hundredth time",[589],{"type":92},{"text":591,"type":39},". Which is exactly what you want.",{"type":123,"attrs":593,"content":594},{"level":326,"textAlign":42},[595],{"text":596,"type":39},"5. Integrations are crucial",{"type":35,"attrs":598,"content":600},{"textAlign":42,"key":599},"p-29",[601,603,607],{"text":602,"type":39},"Your sales team doesn’t use the same tools as HR, and neither does the product team. If you don’t already, ",{"text":604,"type":39,"marks":605},"you’ll soon have dozens (if not hundreds) of platforms",[606],{"type":92},{"text":608,"type":39}," on which your teams rely.",{"type":35,"attrs":610,"content":612},{"textAlign":42,"key":611},"p-30",[613,615,621],{"text":614,"type":39},"And while some of these work well in isolation, you’ll likely need data to pass easily from some tools to others. 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Subscribe to our newsletter to stay informed.",[2499,2500],"08873884-f99d-46d2-9481-0563134fdd37","2ef12409-8f14-46b2-a8d0-0175290269ec",[2502],{"cta":2503,"_uid":2504,"items":2505,"heading":2630,"reverse":27,"component":945,"sectionSettings":2651},[],"1320905c-cdee-41a4-bbec-6d93ca2e4e3f",[2506,2573],{"_uid":2507,"title":2508,"component":893,"description":2509},"dfc0accd-ab64-464a-8597-b76754748f04","What is spend management?",{"type":32,"content":2510},[2511,2515],{"type":35,"content":2512},[2513],{"text":2514,"type":39},"Business spending includes different types of spend:",{"type":761,"attrs":2516,"content":2518},{"order":2517},{"order":763},[2519,2530,2541],{"type":160,"content":2520},[2521],{"type":35,"content":2522},[2523,2527,2529],{"text":2524,"type":39,"marks":2525},"Strategic",[2526],{"type":92},{"text":2528,"type":39}," spend is usually centralized and managed by C-level executives with dedicated spenders. 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